Update - A work around for this issue has been identified. Please go to the knowledgebase article located here:
https://support.delinea.com/s/article/1742587120422
Mar 21, 2025 - 16:29 EDT
https://support.delinea.com/s/article/1742587120422
Mar 21, 2025 - 16:29 EDT
Investigating - We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 12, 2025 - 14:50 EDT
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 12, 2025 - 14:50 EDT
Identified - We are currently experiencing a service disruption with the Cloud Suite Mobile Application.
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
* Push notifications for the Mobile Authenticator
* Mobile Application unable communicate to PAS servers (fixed by re-installing)
iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.
Android Partial Resolution:
For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.
Additional Workarounds:
Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below.
https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 17, 2025 - 17:30 EDT
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
* Push notifications for the Mobile Authenticator
* Mobile Application unable communicate to PAS servers (fixed by re-installing)
iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.
Android Partial Resolution:
For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.
Additional Workarounds:
Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below.
https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 17, 2025 - 17:30 EDT
Investigating - We are currently experiencing a service disruption with the Cloud Suite Mobile App
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 08, 2025 - 13:49 EST
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 08, 2025 - 13:49 EST
US
Degraded Performance
Platform
Operational
Secret Server Cloud
Operational
Privileged Access Service / Cloud Suite
?
Degraded Performance
Privilege Manager Cloud
?
Operational
Privileged Behavior Analytics
Operational
Account Lifecycle Manager
Operational
DevOps Secrets Vault
Operational
Fastpath Assure
Operational
EU
Degraded Performance
Platform
Operational
Secret Server Cloud
Operational
Privileged Access Service / Cloud Suite
Degraded Performance
Privilege Manager Cloud
Operational
Privileged Behavior Analytics
Operational
Account Lifecycle Manager
Operational
DevOps Secrets Vault
Operational
Fastpath Assure
Operational
UK
Degraded Performance
Platform
Operational
Secret Server Cloud
Operational
Privileged Access Service / Cloud Suite
Degraded Performance
Fastpath Assure
Operational
SEA
Degraded Performance
Platform
Operational
Secret Server Cloud
Operational
Privilege Manager Cloud
Operational
Privileged Access Service / Cloud Suite
Degraded Performance
AU
Degraded Performance
Platform
Operational
Secret Server Cloud
Operational
Privileged Access Service / Cloud Suite
Degraded Performance
Privilege Manager Cloud
Operational
Account Lifecycle Manager
Operational
DevOps Secrets Vault
Operational
Privileged Behavior Analytics
Operational
CA
Degraded Performance
Platform
Operational
Secret Server Cloud
Operational
Privileged Access Service / Cloud Suite
Degraded Performance
Privilege Manager Cloud
Operational
Privileged Behavior Analytics
Operational
Account Lifecycle Manager
Operational
DevOps Secrets Vault
Operational
BR
Degraded Performance
Privileged Access Service / Cloud Suite
Degraded Performance
UAE
Operational
Platform
Operational
Secret Server Cloud
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.