Cloud Suite Connector Issue
Update - A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422
Mar 21, 2025 - 16:29 EDT
Investigating - We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 12, 2025 - 14:50 EDT
Cloud Suite Mobile App Issue
Identified - We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

* Push notifications for the Mobile Authenticator
* Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution:
For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds:
Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below.
https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 17, 2025 - 17:30 EDT
Investigating - We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 08, 2025 - 13:49 EST
Uptime over the past 90 days. View historical uptime.
US Degraded Performance
90 days ago
99.97 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Secret Server Cloud Operational
90 days ago
99.98 % uptime
Today
Privileged Access Service / Cloud Suite ? Degraded Performance
90 days ago
99.82 % uptime
Today
Privilege Manager Cloud ? Operational
90 days ago
100.0 % uptime
Today
Privileged Behavior Analytics Operational
90 days ago
100.0 % uptime
Today
Account Lifecycle Manager Operational
90 days ago
100.0 % uptime
Today
DevOps Secrets Vault Operational
90 days ago
100.0 % uptime
Today
Fastpath Assure Operational
90 days ago
100.0 % uptime
Today
EU Degraded Performance
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Secret Server Cloud Operational
90 days ago
100.0 % uptime
Today
Privileged Access Service / Cloud Suite Degraded Performance
90 days ago
100.0 % uptime
Today
Privilege Manager Cloud Operational
90 days ago
100.0 % uptime
Today
Privileged Behavior Analytics Operational
90 days ago
100.0 % uptime
Today
Account Lifecycle Manager Operational
90 days ago
100.0 % uptime
Today
DevOps Secrets Vault Operational
90 days ago
100.0 % uptime
Today
Fastpath Assure Operational
90 days ago
100.0 % uptime
Today
UK Degraded Performance
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Secret Server Cloud Operational
90 days ago
100.0 % uptime
Today
Privileged Access Service / Cloud Suite Degraded Performance
90 days ago
100.0 % uptime
Today
Fastpath Assure Operational
90 days ago
100.0 % uptime
Today
SEA Degraded Performance
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Secret Server Cloud Operational
90 days ago
100.0 % uptime
Today
Privilege Manager Cloud Operational
90 days ago
100.0 % uptime
Today
Privileged Access Service / Cloud Suite Degraded Performance
90 days ago
100.0 % uptime
Today
AU Degraded Performance
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Secret Server Cloud Operational
90 days ago
100.0 % uptime
Today
Privileged Access Service / Cloud Suite Degraded Performance
90 days ago
100.0 % uptime
Today
Privilege Manager Cloud Operational
90 days ago
100.0 % uptime
Today
Account Lifecycle Manager Operational
90 days ago
100.0 % uptime
Today
DevOps Secrets Vault Operational
90 days ago
100.0 % uptime
Today
Privileged Behavior Analytics Operational
90 days ago
100.0 % uptime
Today
CA Degraded Performance
90 days ago
99.99 % uptime
Today
Platform Operational
90 days ago
99.99 % uptime
Today
Secret Server Cloud Operational
90 days ago
99.99 % uptime
Today
Privileged Access Service / Cloud Suite Degraded Performance
90 days ago
100.0 % uptime
Today
Privilege Manager Cloud Operational
90 days ago
100.0 % uptime
Today
Privileged Behavior Analytics Operational
90 days ago
100.0 % uptime
Today
Account Lifecycle Manager Operational
90 days ago
100.0 % uptime
Today
DevOps Secrets Vault Operational
90 days ago
100.0 % uptime
Today
BR Degraded Performance
90 days ago
100.0 % uptime
Today
Privileged Access Service / Cloud Suite Degraded Performance
90 days ago
100.0 % uptime
Today
UAE Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Secret Server Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Secret Server Cloud: Remote Password Changing (RPC) Performance Issues
Resolved - The incident was resolved for the US region by 2025-03-30 at 08:52 AM ET.
The incident was resolved for the EU region by 2025-03-31 at 05:42 AM ET.
Mar 31, 05:42 EDT
Monitoring - The rollback of the latest release is complete. We are now monitoring system performance to ensure stability. Users should see improvements, but we will continue to observe and validate the resolution.

We will provide a final update once the issue is fully confirmed as resolved. Thank you for your patience.
Mar 30, 08:32 EDT
Identified - We are investigating an issue affecting the Remote Password Changing (RPC) feature on Secret Server Cloud, where users may experience slow updates or intermittent failures. To mitigate the impact, we are rolling back the latest release.

We will provide further updates as we monitor the rollback and confirm service stability. Thank you for your patience.
Mar 30, 08:23 EDT
Investigating - We are currently investigating an issue affecting the Remote Password Changing (RPC) feature on Secret Server Cloud. Users may experience slow updates or intermittent failures when performing password changes. Our team is actively analyzing the latest release to identify the root cause and will provide updates as we learn more.

Thank you for your patience.
Mar 30, 07:57 EDT
Mar 30, 2025
Mar 29, 2025
Secret Server Cloud - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 14:00 EDT
Scheduled - Scheduled maintenance will be taking place on Secret Server Cloud in all regions.

Maintenance Details:
Purpose: Update to Secret Server Cloud.
Expected Impact: No downtime is expected. Engine updates will be released.

If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com.
Mar 18, 18:50 EDT
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
SSC: Southeast Asia - Failures with launching RDP/SSH and Remote Secret Heartbeats
Postmortem - Read details
Apr 1, 17:32 EDT
Resolved - This incident has been resolved. We will conduct a root cause analysis (RCA) and provide an update within seven business days.
Mar 24, 23:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 22:50 EDT
Investigating - Customers are unable to launch RDP and SSH when proxy settings are enabled. Disabling the proxy allows normal usage. We are investigating reports from customers experiencing connectivity failures when launching RDP and SSH. Affected users are seeing the following error:

"Error: Unable to connect to the Delinea DE server port 33930..."

Additionally, logs indicate a blocking issue:

"Blocking publish failed because Blocking call timed out - (null)"
Mar 24, 22:39 EDT
Secret Server Cloud: Australia Region - Access Issues
Postmortem - Read details
Mar 31, 23:55 EDT
Resolved - A subset of customers in the Australia region experienced access issues when using Secret Server Cloud.

When accessing their tenant directly via a browser, users encountered the following error:
"Access denied. Error 15. This request was blocked by our security service."

When accessing their tenant via the Platform, users received:
"404 The page you're looking for cannot be found. Please try again."

Start: March 24, 2025, 00:48 UTC

End: March 24, 2025, 01:31 UTC

We worked with our Web Application Firewall (WAF) vendor to mitigate the issue. Access has been fully restored.

We are conducting a root cause analysis (RCA) and will provide further updates once we have more details.

We apologize for any inconvenience this may have caused.
Mar 24, 21:00 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Unresolved incident: Cloud Suite Connector Issue.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Platform: Global - Privileged Remote Access sessions could not be launched
Postmortem - Read details
Mar 21, 18:03 EDT
Resolved - Start Time: March 19, 14:27 UTC
End Time: March 19, 17:07 UTC

Impact: A subset of users intermittently encountered errors when attempting to start Privileged Remote Access (PRA) sessions on a secret.

Incident Details:
Beginning at 14:27 UTC on March 19, some users experienced failures when attempting to launch a PRA session, receiving the error:
"Unable to launch secret - an unexpected error has occurred. Contact your administrator or try again."

The issue was intermittent and did not affect all users. Upon investigation, we identified a problem introduced in our latest release. To mitigate the impact, we performed a rollback to the previous version.

Resolution:
The rollback was completed, and by 17:07 UTC, the issue was fully resolved. No further failures have been observed since.

Next Steps:
We will conduct a root cause analysis (RCA) and provide an update within seven business days.
Mar 19, 10:30 EDT
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