Platform: Login Failures and Degraded Performance
Incident
Report for Delinea
Resolved
This incident has been resolved. Login and access to the Delinea Platform in the US region have returned to normal, and users should no longer encounter errors or degraded performance when signing in. We are continuing our investigation into the underlying cause and will share a root cause analysis once that investigation is complete. We apologize for the disruption this caused.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate login and access issues affecting the Delinea Platform in the US region. Affected users may see an "upstream request timeout" error message when attempting to sign in, or may experience slow performance when accessing their tenant. Our engineering team is fully engaged and treating this as a top priority. We will provide an update as soon as more information is available.
Investigating
We are investigating an issue affecting login and access to the Delinea Platform in the US region. Some users may be unable to log in or may experience slow performance when accessing their tenants. In most cases, retrying the login attempt allows users to successfully access their tenant. Our engineering team is actively engaged. We will provide an update as soon as more information is available.
This incident affected: US (Platform).