Secret Server Cloud: UK - Access Denied when accessing SSC

Incident Report for Delinea

Resolved

We are investigating reports from a subset of customers experiencing "Access Denied" errors, intermittent blocking, or unexpected captcha challenges when accessing Secret Server Cloud. Our cloud Web Application Firewall (WAF) provider detected an anomalously high request rate and activated DDoS mitigation, which resulted in these access issues.

Upon investigation, we verified that the increased request count was legitimate and worked with our WAF provider to disable mitigation for this event. We will continue to collaborate with our vendor to improve anomaly detection and reduce the likelihood of false-positive events in the future.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to ensure reliable access.
For assistance or further updates, please contact our support team at https://support.delinea.com.

Posted Mar 16, 2026 - 06:00 EDT