Update
We are continuing to investigate a service disruption with enrollment of agents for some customers on Cloud Suite Pod34. All reboots were completed by 5:30 ET and no additional reboots are planned at this time.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Update
We are continuing to investigate a service disruption with enrollment of agents on Cloud Suite Pod34. As part of that investigation, we are going reboot other backend components. There will be service outages of up to 10 minutes during these events. All rebooting should be completed by 5:30 PM ET.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Update
We are continuing to investigate a service disruption with enrollment of agents on Cloud Suite Pod34. As part of that investigation, we are going to do a rolling reimage of tcp relay servers within the next few minutes. The tcp relays are used in traffic from connectors to the Cloud Suite cloud. This may cause brief connection disruptions for things like SSH and RPD traffic.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Investigating
We are currently investigating a service disruption with enrollment of agents on Cloud Suite Pod34.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
This incident affects: US (Privileged Access Service / Cloud Suite).