The issues affecting our Secret Server Cloud customers has been resolved. We apologize for any inconvenience this may have caused.
Posted Jul 27, 2026 - 17:30 EDT
Monitoring
We have applied mitigation measures to restore service availability and are actively monitoring the environment to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your patience.
Posted Jul 27, 2026 - 16:10 EDT
Identified
We have identified the issue preventing some customers from connecting via proxy or changing passwords remotely. During this incident, some customers also experienced errors when creating folders. Our engineering team has isolated the root cause and is actively implementing a fix to restore normal service. We will provide another update as progress continues.
Posted Jul 27, 2026 - 15:34 EDT
Investigating
We have identified an issue preventing some customers from connecting via RDP or changing passwords remotely. We are actively working to resolve the issue and will provide another update soon.
