Secret Server Cloud: Multiple Regions - Connectivity Issues from Some Customer Networks
Incident
Report for Delinea
Resolved
Between approximately 4:10 AM EDT and 6:45 AM EDT on September 28, 2026, some customers were unable to connect to Secret Server Cloud from certain corporate networks. Affected users saw connection reset or timeout errors when accessing their tenant. Access from other networks was not affected. Customers who restrict tenant access to specific IP addresses were unable to log in during this period.
The issue was caused by a connectivity problem at a third-party edge network provider that affected traffic from some customer networks in the region. Traffic was routed through alternate locations, and connectivity was restored for affected customers by approximately 6:45 AM EDT.
We apologize for the inconvenience this has caused and appreciate your patience as we worked to restore normal service. For any questions about this incident, please reach out to our support team at https://support.delinea.com.
Affected Components: Secret Server Cloud - Europe, United Kingdom, United States, Asia Pacific (Singapore)
Backfill Notice: This incident was added to our status page retrospectively to provide an accurate record of service impact. More information on backfill incidents is available here.
The issue was caused by a connectivity problem at a third-party edge network provider that affected traffic from some customer networks in the region. Traffic was routed through alternate locations, and connectivity was restored for affected customers by approximately 6:45 AM EDT.
We apologize for the inconvenience this has caused and appreciate your patience as we worked to restore normal service. For any questions about this incident, please reach out to our support team at https://support.delinea.com.
Affected Components: Secret Server Cloud - Europe, United Kingdom, United States, Asia Pacific (Singapore)
Backfill Notice: This incident was added to our status page retrospectively to provide an accurate record of service impact. More information on backfill incidents is available here.