Privileged Access Service / Cloud Suite - Intermittent Issue
Incident
Report for Delinea
Resolved
The hardware fix has completed rolling out. All relevant metrics have returned to normal levels and the incident is resolved.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Monitoring
As the hardware fix continues to roll out, we are seeing positive results with metrics returning to normal levels. We will monitor the situation and ensure the trend toward full resolution continues.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Identified
We've identified an issue with the hardware the servers are running on. We are pushing out new servers which should complete within the next 2-3 hours.
Pod34 is experiencing intermittent issues due to a maintenance upgrade. We appreciate your continued patience and support as we work to fully restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Pod34 is experiencing intermittent issues due to a maintenance upgrade. We appreciate your continued patience and support as we work to fully restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Update
The fix has not had the expected impact in resolving the issue. We are continuing to investigate. Pod34 is experiencing intermittent issues due to a maintenance upgrade.
We appreciate your continued patience and support as we work to fully restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
We appreciate your continued patience and support as we work to fully restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Investigating
We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on several Pods. Customers may encounter an outage or service degradation when attempting to access the service.
Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.
If you have any questions or concerns, please contact our support team at https://support.delinea.com
Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.
If you have any questions or concerns, please contact our support team at https://support.delinea.com
This incident affected: US (Privileged Access Service / Cloud Suite).