<h5>Cloud Suite: Planned Database Maintenance - Downtime Required</h5>
Scheduled for Jan 30, 2027, 00:00 - 04:00 EST
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Update
We will be undergoing scheduled maintenance during this time.
Scheduled
We are writing to give you advance notice of planned maintenance to Delinea Cloud Suite (Privileged Access Service). This work requires a full-service interruption of up to four (4) hours for your tenant, within the window assigned to your region. We will bring the environment back online as soon as safely possible.
We know that taking a privileged access service offline is disruptive, and we do not make the decision to do it lightly. This notice explains exactly what is changing, what will and will not work during the window, and the steps we recommend you take beforehand — most importantly, verifying your break-glass access.
At a glance
What is happening? Delinea is upgrading the database platform that underpins Cloud Suite (PAS)
Impact: Expect full tenant unavailability including portal, authentication, session launch, credential checkout, and APIs
Duration: Up to four (4) hours per pod (find the full schedule in our Knowledge Base Article.)
When is this occurring? Work is anticipated to begin for the first pods on 20 November, 2026. Review the full schedule below as well as in our Knowledge Base Article. Should the schedule change, we will update the Knowledge Base article and post changes to the status center. Windows are scheduled during regional off-peak hours and/or weekends. We are targeting 31 January, 2027 for completion of all environments.
Action recommended
We strongly recommend you do the following ahead of your regional pods’ planned date:
- Validate your break-glass access
- Notify your users of the expected downtime
- Review automation retry behavior
No action is required in your own environment. There are no changes to tenant URLs, IP allowlists, certificates, API endpoints, SAML/OIDC metadata, or connector versions as part of this work.
Why Delinea is performing this work
The database platform currently supporting CloudSuite (PAS) is reaching the end of its supported lifecycle. Continuing on it would leave the service without vendor security patches and block improvements. This upgrade maintains full vendor support and security patching for the data tier, which is a control our auditors and yours depend on. The current version will reach end of life in February of 2027.
More information
Please review the technical details including the proposed schedule, rollback information, specific components that will be unavailable during the upgrade window, and more in our Knowledge Base Article.
Reach out to our Support team by opening a case in our Support Portal with any questions or concerns.
Maintenance schedule (all windows in UTC)
US East
pod55, pod56: Fri 11/20/2026, 9 PM – 2 AM UTC
pod25: Sat 12/19/2026, 9 PM – 2 AM UTC
pod33: Sat 12/12/2026, 9 PM – 2 AM UTC
pod26: Sat 1/9/2027, 9 PM – 2 AM UTC
pod31, pod51: Sat 1/23/2027, 9 PM – 2 AM UTC
pod29, pod34: Sat 1/30/2027, 9 PM – 2 AM UTC
US West
pod27: Sat 12/19/2026, 9 PM – 2 AM UTC
pod28: Sat 1/9/2027, 9 PM – 2 AM UTC
pod35: Sat 1/16/2027, 9 PM – 2 AM UTC
CA
pod36, pod37: Sat 12/5/2026, 9 PM – 2 AM UTC
Brazil
pod46, pod47: Sat 12/5/2026, 9 PM – 2 AM UTC
UK
pod32: Fri 12/11/2026, 10 PM – 3 AM UTC
EU
pod54: Fri 12/4/2026, 10 PM – 3 AM UTC
pod52, pod53: Fri 1/22/2027, 10 PM – 3 AM UTC
SEA
pod44, pod45: Fri 12/4/2026, 5 PM – 9 PM UTC
pod40, pod41: Fri 12/11/2026, 5 PM – 9 PM UTC
We know that taking a privileged access service offline is disruptive, and we do not make the decision to do it lightly. This notice explains exactly what is changing, what will and will not work during the window, and the steps we recommend you take beforehand — most importantly, verifying your break-glass access.
At a glance
What is happening? Delinea is upgrading the database platform that underpins Cloud Suite (PAS)
Impact: Expect full tenant unavailability including portal, authentication, session launch, credential checkout, and APIs
Duration: Up to four (4) hours per pod (find the full schedule in our Knowledge Base Article.)
When is this occurring? Work is anticipated to begin for the first pods on 20 November, 2026. Review the full schedule below as well as in our Knowledge Base Article. Should the schedule change, we will update the Knowledge Base article and post changes to the status center. Windows are scheduled during regional off-peak hours and/or weekends. We are targeting 31 January, 2027 for completion of all environments.
Action recommended
We strongly recommend you do the following ahead of your regional pods’ planned date:
- Validate your break-glass access
- Notify your users of the expected downtime
- Review automation retry behavior
No action is required in your own environment. There are no changes to tenant URLs, IP allowlists, certificates, API endpoints, SAML/OIDC metadata, or connector versions as part of this work.
Why Delinea is performing this work
The database platform currently supporting CloudSuite (PAS) is reaching the end of its supported lifecycle. Continuing on it would leave the service without vendor security patches and block improvements. This upgrade maintains full vendor support and security patching for the data tier, which is a control our auditors and yours depend on. The current version will reach end of life in February of 2027.
More information
Please review the technical details including the proposed schedule, rollback information, specific components that will be unavailable during the upgrade window, and more in our Knowledge Base Article.
Reach out to our Support team by opening a case in our Support Portal with any questions or concerns.
Maintenance schedule (all windows in UTC)
US East
pod55, pod56: Fri 11/20/2026, 9 PM – 2 AM UTC
pod25: Sat 12/19/2026, 9 PM – 2 AM UTC
pod33: Sat 12/12/2026, 9 PM – 2 AM UTC
pod26: Sat 1/9/2027, 9 PM – 2 AM UTC
pod31, pod51: Sat 1/23/2027, 9 PM – 2 AM UTC
pod29, pod34: Sat 1/30/2027, 9 PM – 2 AM UTC
US West
pod27: Sat 12/19/2026, 9 PM – 2 AM UTC
pod28: Sat 1/9/2027, 9 PM – 2 AM UTC
pod35: Sat 1/16/2027, 9 PM – 2 AM UTC
CA
pod36, pod37: Sat 12/5/2026, 9 PM – 2 AM UTC
Brazil
pod46, pod47: Sat 12/5/2026, 9 PM – 2 AM UTC
UK
pod32: Fri 12/11/2026, 10 PM – 3 AM UTC
EU
pod54: Fri 12/4/2026, 10 PM – 3 AM UTC
pod52, pod53: Fri 1/22/2027, 10 PM – 3 AM UTC
SEA
pod44, pod45: Fri 12/4/2026, 5 PM – 9 PM UTC
pod40, pod41: Fri 12/11/2026, 5 PM – 9 PM UTC
This scheduled maintenance affects: BR (Privileged Access Service / Cloud Suite), US (Privileged Access Service / Cloud Suite), UK (Privileged Access Service / Cloud Suite), EU (Privileged Access Service / Cloud Suite), AU (Privileged Access Service / Cloud Suite), CA (Privileged Access Service / Cloud Suite), and SEA (Privileged Access Service / Cloud Suite).