Incident Overview 

On July 24, 2026,  a subset of Delinea Platform customers in the US and AU regions experienced intermittent 504 Gateway Timeout errors, resulting in temporary service disruption while accessing Platform. On July 24, 2026, some Delinea Platform customers in US and AU regions experienced intermittent 504 Gateway Timeout errors, resulting in temporary service disruption while accessing the platform. 

Start: July 24, 2026, 11:20 AM ET 

End: July 24, 2026, 3:30 PM ET 

Root Cause and Remediation 

The incident was caused by an unexpected increase in request volume generated by a Secret Server Cloud synchronization process, which exceeded the processing capacity of The Platform service. As the service became overloaded, request latency increased and some requests exceeded the gateway timeout threshold, resulting in intermittent 504 Gateway Timeout errors for a subset of Platform customers. 

Our engineering team applied immediate mitigations to reduce load while working to resolve the underlying capacity constraint, and is implementing a long-term solution to improve capacity handling and prevent similar incidents. Additional monitoring will also be added to detect and respond to this type of condition more quickly. 

Preventative Actions 

• Improve capacity handling: Enhance the backend capacity to better accommodate periods of elevated request volume without impacting customer traffic. 

• Optimize Secret Server Cloud synchronization: Engineering has implemented mitigations to address the immediate issue and prevent recurrence in the short term. A long-term solution is being developed to further improve the handling of synchronization workloads.  

• Expand monitoring and alerting: implement additional monitoring and alerting to detect elevated request volumes and performance degradation earlier, enabling faster response and mitigation.   

We sincerely apologize for the disruption this caused and the inconvenience to your operations. We are committed to preventing recurrence through the above actions.