Privileged Access Service/ Cloud Suite: Authentication Issues
Incident
Report for Delinea
Resolved
This incident has been resolved.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified. Please see the links below to resolve.
If you need to install the new root certs for your system, you can download it via the links below.
Root Cert from Sectigo:
https://crt.sh/?d=4256644734
Intermediate Cert from Sectigo:
https://crt.sh/?d=4267304690
Information from Sectigo on the Root Cert rotation:
https://www.sectigo.com/sectigo-public-root-cas-migration
If you need to install the new root certs for your system, you can download it via the links below.
Root Cert from Sectigo:
https://crt.sh/?d=4256644734
Intermediate Cert from Sectigo:
https://crt.sh/?d=4267304690
Information from Sectigo on the Root Cert rotation:
https://www.sectigo.com/sectigo-public-root-cas-migration
Investigating
We are receiving reports of a small subset of customers experiencing difficulties connecting to PAS/Cloud Suite due to Delinea rotating the wildcard.my.centrify.net certificate yesterday (March 7th). Sectigo certificates require a new root and intermediate certificates that can be manually downloaded from Sectigo for those systems that are not automatically updated. Our team is actively working on a KB article for this issue.
Most systems have already pulled this updated certificate. While the KB Article is being created, in the meantime if you need to install the cert for your system, you can download it via the links below.
Root Cert from Sectigo:
https://crt.sh/?d=4256644734
Intermediate Cert from Sectigo:
https://crt.sh/?d=4267304690
Information from Sectigo on the Root Cert rotation:
https://www.sectigo.com/sectigo-public-root-cas-migration
Most systems have already pulled this updated certificate. While the KB Article is being created, in the meantime if you need to install the cert for your system, you can download it via the links below.
Root Cert from Sectigo:
https://crt.sh/?d=4256644734
Intermediate Cert from Sectigo:
https://crt.sh/?d=4267304690
Information from Sectigo on the Root Cert rotation:
https://www.sectigo.com/sectigo-public-root-cas-migration
This incident affected: BR (Privileged Access Service / Cloud Suite), US (Privileged Access Service / Cloud Suite), UK (Privileged Access Service / Cloud Suite), EU (Privileged Access Service / Cloud Suite), AU (Privileged Access Service / Cloud Suite), CA (Privileged Access Service / Cloud Suite), and SEA (Privileged Access Service / Cloud Suite).