Identified
We are currently experiencing a service disruption with the Cloud Suite Mobile Application.
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
* Push notifications for the Mobile Authenticator
* Mobile Application unable communicate to PAS servers (fixed by re-installing)
iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.
Android Partial Resolution:
For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.
Additional Workarounds:
Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below.
https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
* Push notifications for the Mobile Authenticator
* Mobile Application unable communicate to PAS servers (fixed by re-installing)
iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.
Android Partial Resolution:
For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.
Additional Workarounds:
Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below.
https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Investigating
We are currently experiencing a service disruption with the Cloud Suite Mobile App
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
This incident affects: BR (Privileged Access Service / Cloud Suite), US (Privileged Access Service / Cloud Suite), UK (Privileged Access Service / Cloud Suite), EU (Privileged Access Service / Cloud Suite), AU (Privileged Access Service / Cloud Suite), CA (Privileged Access Service / Cloud Suite), and SEA (Privileged Access Service / Cloud Suite).