Platform: Slow logins and login failures on Delinea Platform (EU, UK, SEA and AU)
Incident
Report for Delinea
Resolved
This incident has been resolved.
Monitoring
We have applied a fix for all affected regions: EU, UK, Southeast Asia, and Australia. Sign-in performance and error rates have returned to normal as of approximately 01:10 UTC on September 29, 2026.
We are monitoring to confirm the recovery holds. If you still have trouble signing in, please refresh your browser and try again. If the problem continues, contact Delinea Support.
We are monitoring to confirm the recovery holds. If you still have trouble signing in, please refresh your browser and try again. If the problem continues, contact Delinea Support.
Update
We have applied a fix for customers in the EU and Australia regions. Sign-in performance and error rates in these regions have returned to normal as of approximately 01:05 UTC on September 29, 2026. We are monitoring to confirm the recovery holds.
Identified
We are investigating reports of slow logins and intermittent login failures for Delinea Platform customers in the EU, UK, Southeast Asia, and Australia regions.
Starting at approximately 23:20 UTC on September 28, 2026, some users may take much longer than usual to sign in. Some sign-in attempts may fail with a timeout or HTTP 504 error. Users who are already signed in may also see slower responses when their session is validated.
Our engineering team is actively engaged and has identified a degraded dependency affecting the authentication service in these regions. We are working on mitigation now.
If a sign-in fails, please retry. We will post another update within 30 minutes, or sooner if we have new information.
Starting at approximately 23:20 UTC on September 28, 2026, some users may take much longer than usual to sign in. Some sign-in attempts may fail with a timeout or HTTP 504 error. Users who are already signed in may also see slower responses when their session is validated.
Our engineering team is actively engaged and has identified a degraded dependency affecting the authentication service in these regions. We are working on mitigation now.
If a sign-in fails, please retry. We will post another update within 30 minutes, or sooner if we have new information.
This incident affected: UK (Platform), EU (Platform), SEA (Platform), and AU (Platform).