Remote Application Launch Failures Across Tenants
Incident
Report for Delinea
Postmortem
Impact
During this incident, a subset of users were unable to launch Remote Applications. The impact began at 9:30 AM CST on May 1st, 2025, following a service deployment.
- Start of Impact (UTC): 01 May 2025 14:30
- End of Impact (UTC): 01 May 2025 19:30
Root cause
Latest deployment introduced a software bug that was incompatible with another Platform service. This caused downstream requests to fail when launching Remote Applications. The impact was limited to five tenants in the US region. The issue was resolved by rolling back to a known previous release.
Preventative Measures
- Expanded QA test scenarios to include cross-service dependencies.
- We updated our internal runbooks on rollback process to achieve a faster mitigation of issues.
- A new release was deployed to lower silos and our testing has confirmed that the issue is fixed.
- New application-level monitor will alert us immediately if this occurs in the future.
Resolved
This incident has been resolved.
Monitoring
We have mitigated the issue and are currently monitoring affected tenants to confirm that Remote Application functionality has been fully restored.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue affecting Remote Application launches across multiple tenants. Our team is actively triaging the problem and will provide updates as more information becomes available.
This incident affected: US (Platform).