Incident Overview
On June 24, 2025, between 8:11 AM and 8:49 AM Central (GMT-05:00), users globally were unable to access the Privileged Remote Access (PRA) page. Attempts to load the page resulted in a 404 error, and users were unable to perform any PRA-related actions during this window.
Root Cause
The issue was caused by a bug introduced in the latest production release. The bug led to failures in fetching dynamically imported modules and JavaScript files, resulting in incomplete page loads and 404 errors for the PRA interface.
This issue was not detected in the lower testing silos because those environments did not share the same dependency build as Production. As a result, automated tests in those environments passed successfully despite the underlying issue.
To mitigate the impact, the release was rolled back to the previous stable version, which restored normal functionality.
Preventive Actions