Privilege Manager Cloud: Canada - Unable to Access Tenants (Error 20)
Incident
Report for Delinea
Resolved
The issue affecting Privilege Manager Cloud tenants in the Canada region has been resolved. We apologize for the inconvenience this may have caused. If you have any questions please contact our support team at https://support.delinea.com
Update
The PMC service has been available for the past 45min without any issues. We are continuing to monitor.
Update
We are still seeing intermittent failures. We are investigating and appreciate your patience. The next update will be provided as we learn more.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
This issue has been identified with an upstream network vendor and we are working with them to restore the service. Thank you for your patience.
Investigating
We are currently investigating a service outage affecting Privilege Manager Cloud tenants hosted in Canada. Customers attempting to access the service may encounter Error 20, which indicates a proxy failure due to a TCP connection timeout when trying to reach the web server.
Our engineering team is actively working to restore connectivity and resolve the issue as quickly as possible.
We appreciate your patience and will provide updates as we learn more.
Our engineering team is actively working to restore connectivity and resolve the issue as quickly as possible.
We appreciate your patience and will provide updates as we learn more.
This incident affected: CA (Privilege Manager Cloud).