Platform: APAC - provisioning delay for trials and new tenants

Incident Report for Delinea

Resolved

This incident has been resolved. All the pending trials and new tenants have been successfully provisioned. Thank you for your patience.
If you need assistance with something else, please reach out to our support team at https://support.delinea.com

Posted Sep 20, 2024 - 16:45 EDT

Monitoring

A fix has been implemented and we are currently monitoring the situation. Any pending trials and new tenants will be provisioned shortly. We apologize for the inconvenience this has caused and appreciate your patience as we work to restore normal service.

Posted Sep 20, 2024 - 13:03 EDT

Update

We are continuing to investigate this issue.

Posted Sep 20, 2024 - 11:25 EDT

Investigating

We are currently investigating an issue with new tenant provisioning taking longer than expected.

Posted Sep 20, 2024 - 11:08 EDT

This incident affected: SEA (Platform) and AU (Platform).