PRA session timeouts
Incident
Report for Delinea
Resolved
We’re pleased to inform you that the incident affecting Privileged Remote Access (PRA) has been resolved. We apologize for the inconvenience this may have caused.
If you need further help on this issue or have questions, please reach out to our support team at https://support.delinea.com
If you need further help on this issue or have questions, please reach out to our support team at https://support.delinea.com
Monitoring
A fix has been implemented and we are monitoring the results. Thank you for your patience while we worked on restoring the services.
Investigating
We are currently investigating an issue where customers may experience session timeouts for PRA Session with the error message
Warning message: Session Ended: The session has ended as session recording has unexpectedly terminated."
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Warning message: Session Ended: The session has ended as session recording has unexpectedly terminated."
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
This incident affected: UK (Platform), US (Platform), EU (Platform), SEA (Platform), AU (Platform), and CA (Platform).