Cloud Suite Connector Issue
Incident
Report for Delinea
Resolved
While a permanent fix is still in development, a workaround is available and documented in our knowledgebase article: https://support.delinea.com/s/article/1742587120422.
We are closing this incident as services remain stable when the workaround is applied. Any further updates will be published in the linked KB article.
If you have questions or need additional assistance, please contact our support team at https://support.delinea.com.
We are closing this incident as services remain stable when the workaround is applied. Any further updates will be published in the linked KB article.
If you have questions or need additional assistance, please contact our support team at https://support.delinea.com.
Update
A work around for this issue has been identified. Please go to the knowledgebase article located here:
https://support.delinea.com/s/article/1742587120422
https://support.delinea.com/s/article/1742587120422
Investigating
We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
This incident affected: BR (Privileged Access Service / Cloud Suite), US (Privileged Access Service / Cloud Suite), UK (Privileged Access Service / Cloud Suite), EU (Privileged Access Service / Cloud Suite), AU (Privileged Access Service / Cloud Suite), CA (Privileged Access Service / Cloud Suite), and SEA (Privileged Access Service / Cloud Suite).