Secret Server Cloud: Remote Password Changing (RPC) and Heartbeat failures

Incident Report for Delinea

Resolved

This incident has been resolved.

Posted Dec 07, 2025 - 02:43 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 07, 2025 - 02:35 EST

Identified

We are experiencing pending Remote Password Changing (RPC) tasks and Heartbeat failures in US and UK regions

Posted Dec 07, 2025 - 00:26 EST

Monitoring

Rollback is complete. We are seeing successful Remote Password Changing (RPC) tasks and Heartbeats. We will continue to monitor the results.

Posted Dec 06, 2025 - 21:23 EST

Identified

The issue has been identified. Rollback of the latest release is in progress. Thank you for your patience.

Posted Dec 06, 2025 - 19:46 EST

Investigating

We are currently investigating reports of customers experiencing pending Remote Password Changing (RPC) tasks and Heartbeat failures. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
If you have any questions or need assistance, please contact our support team: https://support.delinea.com

Posted Dec 06, 2025 - 18:03 EST

This incident affected: US (Secret Server Cloud), UK (Secret Server Cloud), EU (Secret Server Cloud), SEA (Secret Server Cloud), AU (Secret Server Cloud), CA (Secret Server Cloud), and UAE (Secret Server Cloud).