Platform: PRA Remote Application Session Disconnecting
Incident
Report for Delinea
Resolved
At approximately 9:13 PM UTC on October 13, 2026, some customers experienced premature disconnections when launching PRA Remote Application sessions. The sessions terminated after approximately 2–3 minutes.
Root Cause: A recent update to the FreeRDP library introduced a regression bug that omitted the RAIL (Remote Applications Integrated Locally) client handshake during Remote Application sessions. Without this handshake, the target host treated the session as inactive and terminated it after the configured idle timeout.
Resolution: The PRA engine was patched to restore the RAIL client handshake for Remote Application connections. The fix was deployed and connectivity was restored for affected customers by approximately 12:34 PM UTC on October 14, 2026.
Affected Components: Platform: Privileged Remote Access - US, SEA, UK and AU regions
Backfill Notice: This incident was added to our status page retrospectively to provide an accurate record of service impact. More information on backfill incidents is available here.
Root Cause: A recent update to the FreeRDP library introduced a regression bug that omitted the RAIL (Remote Applications Integrated Locally) client handshake during Remote Application sessions. Without this handshake, the target host treated the session as inactive and terminated it after the configured idle timeout.
Resolution: The PRA engine was patched to restore the RAIL client handshake for Remote Application connections. The fix was deployed and connectivity was restored for affected customers by approximately 12:34 PM UTC on October 14, 2026.
Affected Components: Platform: Privileged Remote Access - US, SEA, UK and AU regions
Backfill Notice: This incident was added to our status page retrospectively to provide an accurate record of service impact. More information on backfill incidents is available here.