Secret Server Cloud: US - Service Portal access issues from Chicago data center

Incident Report for Delinea

Resolved

This incident has been resolved.
Posted Dec 30, 2025 - 15:02 EST

Monitoring

A fix has been implemented by our upstream network partner. We are continuing to monitor to ensure that there is no disruption in connectivity to our services.
Posted Dec 30, 2025 - 14:29 EST

Investigating

We are investigating failures accessing Secret Server Cloud (SSC) Service Portal when connecting through the Chicago, IL data center. Customers in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem.

Workaround:
If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access SSC Service Portal. We will provide further updates as more information becomes available.
Posted Dec 30, 2025 - 13:17 EST
This incident affected: US (Secret Server Cloud).
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